# Introduction

{% hint style="info" %}
\[**TIP]** **Always search your problem on our Docs first, then Bug Tracker, Discord Forums**.

* This is the first place you look when you have a question or encounter an issue. If not found, please check the [🐞 Bug Tracker](https://hyronic.notion.site/Hyronic-Studios-Bug-Tracker-e599d581684b4b78acf7d4d34d165a87?pvs=73) page to see if your issue has been recorded.
* If there is still no hope, let us know your problem in our [Discord Server](https://discord.hyronic.dev/), using specific forum channels for each resource.
  {% endhint %}

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**\[WARN] A friendly notice for those using leaked resources.**

* You will not receive any support from us, that is certain, and also do not attempt to reach us, it only leads to **being banned** from our discord.
* And most of the leaked versions of our resources out there contain **malware, backdoor**. It's automatically injected into all the plugins of the leaked resources even if you obtained it from someone who claims they bought them.
  {% endhint %}

## About the team:

We are a team of four members, supported by several contributors. Founded in 2020, our focus is on delivering high-quality, modern products for Minecraft server development. After four years of operation, we’ve served more than 7,000 customers.

<table><thead><tr><th>Staff</th><th>Positions</th><th>Social </th><th data-hidden data-type="files"></th><th data-hidden>Discord</th></tr></thead><tbody><tr><td>@<a href="https://discord.com/users/733532674563768402"><strong>DustinDinh</strong></a></td><td><strong>Owner</strong>, Founder,  Creator</td><td><a href="https://dustindinh.com/">https://dustindinh.com</a></td><td></td><td></td></tr><tr><td>@<a href="https://discord.com/users/375957936767500289"><strong>Pris</strong></a></td><td>Co-Founder, <strong>Creator</strong></td><td>WIP</td><td></td><td></td></tr><tr><td>@<a href="https://linktr.ee/48minh"><strong>48minh</strong></a></td><td><strong>Builder</strong>, Creator</td><td><a href="https://linktr.ee/48minh">https://linktr.ee/48minh</a></td><td><a href="https://2171561362-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fcm53oU5uLq27KDPw3V0K%2Fuploads%2FnGUHRoRKuQH19bygQeAQ%2FFrame%2041.png?alt=media&#x26;token=662964f0-05d4-41a0-818c-6aeb007a5371">Frame 41.png</a></td><td></td></tr><tr><td>@<a href="https://discord.com/users/1176404776079081552"><strong>Jazzy</strong></a></td><td><strong>Developer</strong>, Creator</td><td>WIP</td><td></td><td></td></tr><tr><td>@<a href="https://discord.com/users/323201713068703745"><strong>darkcr0w</strong></a></td><td><strong>Sponsor</strong>, Supporter</td><td>WIP</td><td></td><td></td></tr></tbody></table>

## Frequently asked questions:

#### 1. Do you accept Crypto as payment?[​](https://hyronic-docs-git-main-hyronic.vercel.app/faq#1-do-you-accept-crypto-as-payment) <a href="#id-1-do-you-accept-crypto-as-payment" id="id-1-do-you-accept-crypto-as-payment"></a>

* **Yes**, we accept Crypto as a payment method.
* Furthermore, before choosing the Crypto payment method, you can review the payment methods supported by **BuiltByBit**. They **accept over 50 different methods**, including **Paypal**, **Credit Card**, **Visa**, and more.

#### 2. Are you open for commissions?[​](https://hyronic-docs-git-main-hyronic.vercel.app/faq#2-are-you-open-for-commissions) <a href="#id-2-are-you-open-for-commissions" id="id-2-are-you-open-for-commissions"></a>

* We do not officially take commissions. It depends on our schedule. Hyronic Studios primarily focuses on developing market products, so **taking commissions is very limited** (Feel free to ask us anytime).
* You can specify your request to us if you'd like, and we will consider whether we can take that commission or not.

#### 3. Can I get a refund?[​](https://hyronic-docs-git-main-hyronic.vercel.app/faq#can-i-get-a-refund) <a href="#can-i-get-a-refund" id="can-i-get-a-refund"></a>

* **No**

#### 4. I didnt buy your resources, Im using leak but can you ...?[​](https://hyronic-docs-git-main-hyronic.vercel.app/faq#i-didnt-buy-your-resources-im-using-leak-but-can-you-) <a href="#i-didnt-buy-your-resources-im-using-leak-but-can-you" id="i-didnt-buy-your-resources-im-using-leak-but-can-you"></a>

* **No**